Greetings, dark dreamers and gothic souls! At Spooky Stuff Store, we’ve crafted shipping and returns policies as carefully as we curate our macabre collections. Whether you’re adding Tim Burton wonders to your lair or seeking the perfect Edgar Allan Poe-inspired piece, we ensure your dark treasures arrive safely and meet your expectations.
Shipping Sorcery
Order Processing
Once you’ve completed your ritual (purchase), our coven needs 1-2 business days to prepare your order for its journey into the darkness.
Shipping Methods & Timeframes
- Standard Shipping – $12.95
Via DHL or FedEx
10-15 business days after shipping - Free Shipping – Orders over $50
Via EMS
15-25 business days after shipping
International Note: For our dark dreamers beyond the veil (excluding parts of Asia and some remote regions), please be aware that customs delays may occasionally occur. We recommend our trackable shipping options to follow your package’s haunting journey.
The Return Ritual
Return Window
You have 15 days from the delivery date to initiate returns or exchanges for eligible items. After this period, we cannot accept returns unless the item is defective or damaged.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original condition with tags attached
- Unused and unworn
- In original packaging
- Accompanied by the original receipt or proof of purchase
The Three-Step Ritual: How to Initiate a Return
Step 1: Contact Our Support Coven
Send an email to [email protected] with:
- Subject: Return/Exchange Request
- Body: Full Name, Order Number, Item(s) to Return/Exchange, Reason, Preferred Resolution, Contact Email
Step 2: Await Our Response
Our support coven will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions. Do not send items without an RMA number – they will be lost to the void!
Step 3: Send the Item Back
Package the item securely and include the RMA number clearly on the package. Ship to:
Spooky Stuff Store Returns Department
2479 Murry Street
Virginia Beach, VA 23464 USA
Financial Phantoms: Refunds & Credits
Refund Timeline
- Refunds processed within 5-7 business days of receiving your return
- Credit card/PayPal refunds appear within 7-10 business days
- Original shipping costs are non-refundable
Refund Method
Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
The Cursed Items: Non-Returnable Products
To protect our dark community, these items cannot be returned:
- Fetish wear (for hygiene reasons)
- Opened cosmetics or personal care items
- Items marked “Final Sale” or “Cursed Collection”
- Customized or personalized gothic homewares
Exchange Sorcery
Prefer a different item from our haunted collection? We offer exchanges for items of equal value. If the exchange item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference.
Defective or Damaged Items
If your Tim Burton wonder or creepy classic arrives damaged, contact us immediately at [email protected] with photos. We’ll arrange replacement or refund and cover return shipping.
International Returns (Beyond the Veil)
For international dark dreamers, return shipping costs are your responsibility. We recommend trackable shipping – we cannot be responsible for items lost in transit back to our haunted headquarters.
Questions about our haunting policies?
Contact our support coven: [email protected]
Visit our haunted headquarters: 2479 Murry Street, Virginia Beach, US 23464